Support & FAQ

RouteFlow SMS is a comprehensive SMS management platform designed for businesses. It allows you to manage customer communications, automate responses, support multiple team members, and integrate with your existing systems through our powerful API.

Our platform supports SMS and RCS messaging, unified inbox management, contact organization, message scheduling, and much more.

RouteFlow SMS works on multiple platforms:

• Web: Any modern browser (Chrome, Firefox, Safari, Edge)
• Desktop App: Windows 10+, macOS 10.14+, or Linux
• Mobile: iOS 13+ or Android 8.0+

An active internet connection is required to send and receive messages.

Yes! We take security very seriously. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We follow industry best practices and comply with relevant data protection regulations.

We never sell your data to third parties, and you maintain complete ownership of your messages and contacts.

Getting started is easy:

1. Contact us at hello@xproductlabs.com to set up your account
2. Choose or port your phone number
3. Set up your team members and preferences
4. Start messaging!

We offer personalized onboarding sessions to help you get the most out of RouteFlow SMS.

To create an account, contact our team at hello@xproductlabs.com. We'll work with you to:

• Understand your business needs
• Choose the right plan
• Set up your phone number
• Configure your account settings
• Train your team on the platform

To reset your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and create a new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

To add a new agent to your account:

1. Go to Settings → Team Management
2. Click "Add New Agent"
3. Enter their name, email, and role
4. Set their permissions
5. Click "Send Invitation"

The new agent will receive an email invitation to join your RouteFlow SMS account.

You can download the RouteFlow SMS desktop app from your account dashboard or by contacting hello@xproductlabs.com.

We offer versions for Windows, macOS, and Linux.

RouteFlow SMS uses a flexible billing model based on your usage and plan tier. Billing includes:

• Monthly platform fee (based on your plan)
• Per-message charges for SMS and RCS
• Phone number rental fees

You're billed monthly, and you can view detailed usage reports in your account dashboard.

We accept credit cards (Visa, Mastercard, American Express, Discover), debit cards, and ACH bank transfers (for annual plans). All payments are processed securely through Stripe.